Privacy Policy

Welcome to SpinDjinn Casino. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. Please read it carefully.

What information we collect

We collect information that helps us create and manage your account, provide support, comply with legal obligations, and improve our services. This may include:

Account and registration details: name, username, password, date of birth, and contact information you provide when you register.
Identity and verification data: identity documents, proof of address, and other information needed to verify your identity where required by law.
Account activity and usage: game activity, session logs, device and browser information, IP address, and timestamps related to your use of our services.
Communications: correspondence between you and our customer support or compliance teams, including chat records.
Preference and marketing choices: language, communication preferences, and any consents you provide for marketing.
Responsible‑gambling information: self‑exclusion choices, deposit and play limits you set, and any information gathered as part of support for safer play.

How we use your information

We use your personal data for the following purposes:

To operate and maintain your account and provide the services you request.
To verify your identity and comply with legal and regulatory requirements.
To manage responsible‑gambling tools and support safer play.
To provide customer support and respond to enquiries or complaints.
To detect, prevent, and investigate fraud, abuse, or other unlawful activity.
To improve and personalise our services, user experience, and site functionality.
To send service‑related messages, updates, and, where you have consented, marketing communications.
To fulfil our contractual and legal obligations and to protect our legitimate interests, such as enforcing our terms and ensuring platform security.

Legal bases for processing (GDPR)

Where applicable, we rely on one or more of the following legal bases to process your personal data:

Contract performance: processing necessary to provide the service you requested when you created an account.
Legal obligation: processing required to meet regulatory and statutory duties, including identity verification and record keeping.
Legitimate interests: processing for fraud prevention, platform security, analytics, and improving our services, provided these interests do not override your rights.
Consent: where we ask for your agreement to receive marketing communications or similar optional processing, and you are free to withdraw that consent at any time.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate the site, remember your preferences, analyse site usage, and support basic security. You can manage cookie preferences through your browser settings. Cookies help us deliver a smoother, more personalised experience.

Sharing and disclosure of information

We may share your personal information with third parties in limited circumstances, always with appropriate safeguards:

With service providers who perform services on our behalf, such as hosting, analytics, identity verification, and customer support. These providers act as processors and are contractually required to protect your data.
With regulators, law enforcement, or other authorities where required by law or to comply with lawful requests.
With fraud prevention and security partners to detect and prevent unlawful activity and to protect the safety of our users and systems.
With auditors, legal advisers, and other professional advisers where necessary to meet our legal and regulatory obligations.

International transfers

Your personal data may be processed or stored in countries outside your own. When we transfer data internationally, we put in place appropriate safeguards such as standard contractual clauses or other measures to ensure your information remains protected.

Data security

We implement a range of administrative, technical, and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, and destruction. These measures include access controls, encryption in transit, regular testing of systems, and policies to limit access to personal data on a need‑to‑know basis.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to meet legal and regulatory obligations, and to resolve disputes. Retention periods may vary depending on the type of information and applicable legal requirements. If you close your account, we will retain certain information as required by law or our legitimate interests for a reasonable period.

Your rights

Depending on where you live and subject to applicable law, you may have the following rights regarding your personal data:

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your data in certain circumstances.
Right to restrict processing: request limits on how we use your data.
Right to data portability: request a machine‑readable copy of data you provided to us.
Right to object: object to certain types of processing, including direct marketing and processing based on legitimate interests.
Right to withdraw consent: where processing is based on consent, you can withdraw consent at any time without affecting processing prior to withdrawal.

To exercise any of these rights or to make a privacy request, contact us. We will respond in accordance with applicable law.

Children’s privacy

Our services are intended for adults only. We do not knowingly collect personal information from anyone under the minimum legal age for gambling in your jurisdiction. If we become aware that we have collected personal data from a person under the required age, we will take steps to delete that information.

Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date and, when appropriate, provide you with additional notice. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.